Delivery & Payment Methods

Delivery & Payment Methods

Delivery takes place within 3 working days “excluding weekends and public holidays” from the date of confirmation of the order with the customer. In the event of a delivery delay beyond our control or in the event of force majeure, Playstore.Ma cannot be held responsible for the delivery delay.

Collection of your order directly from our premises at the following times: Monday to Saturday (11:00 a.m. to 2:00 p.m. and 4:30 p.m. to 9:00 p.m.).

Delivery to AMANA relay point/Post office:

Home delivery: Home delivery anywhere in Morocco is done within 72 hours after confirmation of your order.

Cost of delivery: Delivery anywhere in Morocco - Delivery costs: 50 DH

Delivery of gift cards: Delivery time from 10 min to 2 days By MESSAGE - SMS sent to the number mentioned when registering on the site.

Before any order, the buyer must create an account on the website www.playstore.ma. The account creation section is accessible directly from the side menu bar. At each visit, the buyer, if he wishes to order or consult his account (order status, profile, etc.), must identify himself using this information. The Morocco Video Games Store. Allows the buyer to order and pay for their products in several stages, with 3 payment options to choose from:

- Payment by bank transfer: The buyer selects the products he wishes to order in the “basket”, modifies if necessary (quantities, references, etc.), checks the delivery address or enters a new one. Then, the shipping costs are calculated and submitted to the buyer, as well as the name of the carrier. Then, the buyer chooses the payment method of their choice: “Payment by credit card”. Finally, the last step asks him to check all the information, read and accept these general conditions of sale by checking the corresponding box, then invites him to validate his order by clicking on the “Confirm my order” button. This last click forms the definitive conclusion of the contract. Upon validation, the buyer receives an order form confirming the registration of their order. In order to finalize his payment and trigger the processing of his order, the buyer must contact his bank in order to make the transfer corresponding to the amount of his order to the bank account of Jeux Vidéo Maroc, whose contact details are communicated to the buyer. . Upon receipt of the transfer, the order will be processed and the buyer will be informed by email. Jeux Vidéo Maroc ships the products no earlier than 2 working days after receipt of the transfer corresponding to the order, subject to provisions.

- Secure payment by credit card: The buyer selects the products he wishes to order in the “basket”, modifies if necessary (quantities, references, etc.), checks the delivery address or enters a new one. Then, the shipping costs are calculated and submitted to the buyer, as well as the name of the carrier. Then, the buyer chooses the payment method of their choice: “Payment by credit card”. The next step asks them to check all the information, read and accept these general conditions of sale by checking the corresponding box, then invites them to validate their order by clicking on the “Confirm my order” button. Finally, the buyer is redirected to the CMI platform in order to provide information in complete security. If payment is accepted, the order is saved. Payment by credit card is irrevocable.

The customer is therefore required to communicate sincere and proven information, any false information is considered fraudulent and could lead to the cancellation of the order and subject to legal action. Furthermore, he guarantees to the site that he has the necessary authorizations to use this payment method.

The bank card payment system is certified by the CMI, VISA, MasterCard and all Moroccan banks. In the event of payment by credit card, the customer may be asked for supporting documents in order to verify his identity and to prevent any attempt at fraud.

- Payment on delivery: You can order your goods and products and you choose payment on delivery, you pay for the order once you receive your order at home at the delivery address mentioned when registering on the site.

NB: gift cards are in the form of digital codes; you receive them by SMS after finalizing the payment.

Confirmation of an order entails acceptance of these conditions of sale, acknowledgment of having perfect knowledge of them and waiver of the right to rely on one's own conditions of purchase. All the data provided and the recorded confirmation will constitute proof of the transaction. 

If the buyer has an email address and has provided it on their order form, Boutique Jeux Vidéo Maroc will send them confirmation of the registration of their order by email.

If the buyer wishes to contact the Maroc Video Games Boutique, he can do so either by mail to the following address: R/MROUA BUR4 RDC Rue al Amir Abdelkader VN Meknès Maroc.; either by e-mail to the following address: [email protected], or by telephone at +2120535525260 or directly via customer support at whatsapp number: +212766554496

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